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Disability in Workplace: Creating an Accessible Workplace

woman-on-wheelchair-with-other-employees

In today’s diverse workforce, companies must create a physically accessible workspace for employees with disabilities. This not only helps in compliance with accessibility regulations such as the Americans with Disabilities Act (ADA), but also promotes a positive work environment. 

This blog will discuss the importance of understanding disability in workplace, ensuring physical accessibility, and fostering an inclusive work environment.

Understanding Disability In Workplace Settings

Definition and Types of Disabilities

Disabilities can be broadly classified into four categories: physical, sensory, cognitive, and psychiatric. 

  1. Physical disabilities include mobility disabilities such as amputation, paralysis, or the use of a wheelchair. 
  2. Sensory disabilities involve limitations in hearing, taste, smell, touch, or vision.
  3. Psychiatric disabilities refer to mental health conditions like depression or anxiety disorders.
  4. Intellectual disabilities are found when a person’s cognitive ability to learn substantially limits their ability to receive instruction and contribute to tasks.

Impact on Employees’ Work Experience

Employees with physical or mental disabilities may face various challenges in the workplace, such as physical barriers, communication difficulties, or having trouble understanding their coworkers and managers. These challenges substantially limit job performance and hinder essential job functions, which could hinder the company’s and employee’s growth.

Understanding the Americans with Disabilities Act (ADA)

The ADA is a federal law prohibiting discrimination against individuals with disabilities in all areas of public life, including employment. The ADA requires private employers to provide reasonable accommodations to qualified employees with disabilities unless doing so causes undue hardship.

Ensuring Physical Accessibility

disability in workplace

Assessing the Workplace 

Conducting an accessibility audit is critical to developing a physically accessible workplace. This involves evaluating the physical environment, locating any obstacles, and suggesting changes that can be made to improve accessibility.

Involving employees in the assessment process can provide valuable insights and ensure that their needs are adequately addressed. Employees can then point out a lack of reasonable accommodation, an unfair hiring process, or discrimination against disability in workplace. 

Implementing Reasonable Accommodations

Reasonable accommodations are modifications or adjustments that enable employees with disabilities to perform their essential functions effectively and make completing tasks easier. 


Examples of reasonable accommodations include:

  • Providing ergonomic office furniture, such as adjustable chairs and desks
  • Installing assistive technology, such as screen readers, captioning software, and voice recognition software
  • Modifying work schedules or job duties to accommodate an employee’s disability-related needs

Employees and employers must collaborate to determine accommodations. This involves discussing employee needs, exploring solutions, and balancing business and accommodation needs.

Applying Universal Design Principles for Reasonable Accommodations

Aiming for maximum accessibility for people of all abilities, universal design is a method used to make spaces, objects, and services. Applying universal design principles in the workplace can help ensure accessibility for employees with disabilities. 

Examples of universal design include:

  • Installing ramps and elevators for wheelchair users
  • Providing visual and auditory cues, such as flashing lights for alarms and sign language interpreters for meetings
  • Restrooms with handle bars for employees with mobility difficulties

Incorporating universal design principles in the workplace will not only improve accessibility for employees with disabilities but also create a more inclusive and comfortable work environment for everyone.

Fostering an Inclusive Work Environment

Training and Awareness

Awareness training is essential for understanding disability in workplace and promoting empathy among employees. Training sessions can cover various topics, such as the types of disabilities, the challenges faced by employees with disabilities, and the benefits of having diverse people as colleagues. 

For example, using the term physical or mental “impairment” is insulting to many communities, particularly Deaf communities. Awareness programs will surely introduce etiquette when talking about disabilities. 

Open Communication

Establishing open lines of communication between employees and management is crucial for addressing the needs of employees with disabilities. Supporting workers with disabilities requires an environment where they feel safe disclosing their condition and asking for help. Moreover, building trust and encouraging open communication will require protecting personal information and keeping conversations private.

Supportive Company Culture

Promoting a culture of inclusivity and support is vital for disabled employees to thrive. Companies can foster a positive work environment by recognizing and celebrating diversity, ensuring equal opportunities, and providing resources to support disabled employees.

Make Your Workplace Accessible With Ava

Most employers frequently overlook workplace accessibility, which they view as a costly expense. In reality, accessibility can bring many benefits to a workplace, from attracting top talent to making employees loyal. So make your company more accessible today. 

Ava’s captioning services help the company’s Deaf and hard-of-hearing employees communicate better and overcome language and cultural barriers so that everyone feels welcome. 

Further Resources and Support

In addition to the steps outlined in this article, there are numerous resources available to help companies create a more accessible and inclusive workplace for people with disabilities. These resources can provide valuable guidance and support.

These resources generally tackle accessibility in the workplace and other employee support issues:

  1. ADA National Network
  2. Society for Human Resource Management (SHRM)
  3. Employer Assistance and Resource Network on Disability Inclusion (EARN)
  4. National Organization on Disability (NOD)

Frequently Asked Questions

What is the Americans with Disabilities Act (ADA), and how does it apply to the workplace?

The ADA is a federal law prohibiting discrimination against individuals with disabilities in all areas of public life, including employment. It requires employers to provide reasonable accommodations to qualified employees with disabilities, unless doing so would cause undue hardship to the business.

What are some examples of reasonable accommodations for employees with disabilities?

Reasonable accommodations can include ergonomic office furniture, assistive technology, modified work schedules, or adjustments to job duties, among other modifications that enable employees with disabilities to perform their jobs effectively.

What is the interactive process between employees and employers when it comes to accommodations?

The interactive process involves discussing the employee’s disability-related needs, exploring potential accommodations, and finding a balance between the accommodations and the business needs. This collaborative approach ensures that employees with disabilities receive appropriate support in the workplace.

What are some barriers to accessibility that employees with disabilities might face?

Barriers to accessibility can include physical obstacles, such as stairs or narrow doorways, communication difficulties, a lack of assistive technology, or a lack of understanding and support from colleagues. The disability community is also advocating for assistive coworkers. 

How can I involve a disabled person in the accessibility assessment process?

Engage employees with disabilities in the assessment process by seeking their input on barriers to accessibility and potential solutions. This ensures that their unique needs and perspectives are considered when creating a more accessible workplace.

What are the principles of universal design, and how do they apply to the workplace?

Universal design is an approach that aims to create environments, products, and services that are usable to as many people as possible, regardless of their abilities. In the workplace, this can involve installing ramps and elevators, providing visual and auditory cues, and designing adjustable workstations.

What are the benefits of incorporating universal design in the workplace?

Incorporating universal design in the workplace improves accessibility for employees with disabilities, creates a more inclusive and comfortable work environment for all, and can enhance overall productivity and employee satisfaction.

How can I promote a culture of inclusivity and support for employees with disabilities?

Promote a culture of inclusivity and support by providing disability awareness training, encouraging open communication, recognizing and celebrating diversity, and ensuring equal opportunities for employees with disabilities.

What topics should be included in disability awareness training sessions?

Disability awareness training sessions can cover topics such as types of disabilities, challenges faced by employees with disabilities, the benefits of creating an inclusive work environment, and strategies for supporting employees with disabilities.

How can I encourage empathy and understanding among employees without disabilities?

Encourage empathy and understanding by providing disability awareness training, sharing stories and experiences of employees with disabilities, and promoting a culture of respect, support, and inclusivity.

What are some ways to establish open lines of communication between employees and management regarding disability accommodations?

Establish open lines of communication by encouraging employees to disclose their disabilities and initiate an accommodation request, providing a designated point of contact for disability-related concerns, and maintaining confidentiality and respecting privacy.

How can I ensure that employees with disabilities have equal opportunities in the workplace?

Ensure equal opportunities by providing reasonable accommodations, promoting a culture of inclusivity and support, and staying up-to-date with accessibility regulations and best practices.

How can I maintain confidentiality and respect the privacy of employees who disclose their disabilities?

Maintain confidentiality by limiting the sharing of disability-related information to those with a legitimate need to know only, storing records securely, and respecting employees’ preferences regarding disclosure and accommodations.

How can I stay up-to-date with accessibility regulations and best practices?

Stay informed by regularly reviewing resources from organizations such as the ADA National Network, the Job Accommodation Network (JAN), and the National Center on Disability and Access to Education (NCDAE). Moreover, spend time attending workshops, webinars, and conferences to stay current with accessibility trends and developments.

How can I recognize and celebrate diversity in the workplace?

Recognize and celebrate diversity by hosting events, activities, and training sessions that promote awareness of different abilities and cultures. Encourage employees to share their experiences, perspectives, and ideas, and create opportunities for employees with disabilities to take on leadership roles.

What are some common misconceptions about employees with disabilities?

Common misconceptions about employees with disabilities include the belief that they are less productive, require costly accommodations, or pose a safety risk. In reality, employees with disabilities can be highly productive, accommodations are often inexpensive, and they do not pose a greater safety risk than employees without disabilities.

How can I address any concerns or resistance from other employees regarding accommodations for employees with disabilities?

Address concerns by providing accurate information about the benefits of accommodations and the importance of inclusivity. Encourage open dialogue and discussion, and emphasize the company’s commitment to equal opportunities for all employees.

What is the role of HR in ensuring workplace accessibility and inclusivity?

HR plays a critical role in promoting workplace accessibility and inclusivity by implementing policies and procedures, providing training and resources, facilitating the interactive process for accommodations, and monitoring compliance with relevant laws and regulations.

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