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Captioned Telephone Service (CTS)

Captioned Telephone Service (CTS) is a communication service designed for individuals with hearing impairments. It allows users to make phone calls while simultaneously viewing captions of the conversation on a specialized telephone or device. The captions are generated in real-time by a trained operator who listens to the conversation and transcribes the spoken words into text. This service enables people with hearing loss to effectively communicate over the phone, ensuring they can participate in conversations without missing important information. Captioned Telephone Service allows deaf colleagues to read real-time captions of phone conversations, ensuring they don’t miss any important information. This service enables them to participate in conference calls and team discussions more effectively. Captioned Telephone Service also fosters a more inclusive work environment by breaking down communication barriers between hearing and deaf employees.

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